Our Refund Policy
Since iPESONA.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honour requests for the refund on the following reasons:
non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
download issues: it may happen so that you are have troubles with downloading of the product;
irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. "Sources available section" is regarded here for final resolution. To prevent this situation every customer is suggested to check free samples of each type of the product offered (http://www.ipesona.com/sample.php) before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.
Contact us
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
Live chat: www.template-help.com/chat/
Ticket System: www.template-help.com/tickets
Phone: 1.518.312.4171, 1.518.320.8714
Please, give it 12-24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted at billing@template-help.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions. Please make sure that you have carefully read 'sources available' section.
The refund is issued to you after we receive a Waiver of Copyright signed by you. A copy of the document is sent to you at once after review of your refund request. Please, acknowledge that by mutual consent Exchange can be done to avoid a Refund.